How to Cancel Order on Truemeds: Simple Guide

how to cancel order on truemeds

Truemeds is like a shop on the internet where you can buy medicine and health products in India. If you want to cancel the order you made, there is a simple process to follow. I can help you with a step-by-step guide on how to cancel your Truemeds order.

Log in to your Truemeds account

First, log in to your Truemeds account using your registered email ID and password. If you made the order as a guest user without creating an account, you can still cancel the order by contacting Truemeds customer support (more details below).

Once logged in, click on ‘My Account’ and you will see all your recent and past orders.

Find the order and select ‘Cancel Order’

Under the ‘My Orders’ section, find the Truemeds order that you wish to cancel. The status should show as ‘Processing’ or ‘Packed’ if it is still to be dispatched.

Against this order, you will find the option to ‘Cancel Order’. Click on this button or link to proceed with cancelling your medication order.

Select reason for cancellation

After clicking ‘Cancel Order’, Truemeds will ask you to select the reason for cancelling. Choose an appropriate reason from:

  • Ordered by mistake
  • Bought more than required
  • Found cheaper elsewhere
  • Item no longer needed
  • Other reason

After clicking the Cancel Order button your order will be cancelled in just a few seconds.

This information helps Truemeds improve their ordering and delivery process.

Confirm the cancellation

Once you select the reason and submit, Truemeds will send a cancellation request. Soon after that, you will receive an email and SMS confirming that your order has now been cancelled in the Truemeds system.

The money you paid for the order will get automatically refunded within 5-7 business days after successful cancellation.

Get in touch with customer support

If your Truemeds order has already been shipped, you can still submit a cancel request. Truemeds’ cancellation policy allows customers to cancel delivered orders within 48 hours of receiving shipment.

To get help from Truemeds support, contact them by phone or online chat. They will assist with courier pickup and refunds if needed. Check Truemeds’ returns and refunds policies for restocking charges.

This summarizes the process of cancelling medication or healthcare orders on Truemeds. Customers can cancel incorrect orders by following the steps based on their order’s status. If unable to cancel online, customers can contact the support team for assistance.

By admin

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