TrueMeds is a website where you can buy medicine online. If you don’t use all of the medicine you bought, you can return it to TrueMeds. They have rules about how long you have to return it and what condition it needs to be in.
Truemeds Return Policy
If you have ordered any product using Truemeds Coupon Code and want to return that. You can only return medicine to TrueMeds if it is still in the original package and you haven’t opened it or used any of the pills. Once you open the bottle or use some of the pills, you can’t return it. Other things like medical supplies and devices cannot be returned either.
What Items Are Returnable
If you have medicine that you haven’t opened or used, and it’s still in the package it came in, you can give it back to TrueMeds. But if you open the bottle or use any of the medicine, you can’t give it back. Other things like medical supplies and devices can’t be given back either.
Timeframe for Returns
To cancel or return an order, raise a ticket within 15 days of delivery. Refunds will not be processed after 15 days. For missing, damaged, or incorrect medicines, refunds will be credited back to the original payment source within 48 hours.
Truemeds will arrange for return pickups. If a Truemeds recommended medicine doesn’t suit you, a refund can be initiated within 48 hours. For ordering errors, raise a ticket within 15 days of delivery and return pickups will be arranged. Refunds will be credited to the TM Credit account upon receiving the returned medicines.
Incase of Wrong Medicine ordered by Customer
If there’s something wrong with the medicines you ordered, we can come and pick them up from you. If you made a mistake when ordering, you can ask for a return by using the app or website within 15 days of getting the medicines.
Shipping Medication Returns
To get help with your order, you need to raise a ticket by telling us what the problem is. Our customer service person will then contact you and give you your money back if needed. But remember, you can only get a refund if you tell us about the problem within 15 days of getting your order.
We will come to pick up the medicines that were delivered wrongly.
When you need to send something back to TrueMeds, it’s important to pack it safely and use a shipping service that can track it.
This helps make sure it gets there safely and lets you keep an eye on it. If you need to send medicines, you should wrap them in bubble wrap or put something protective around them so they don’t get damaged.
Refunds for Returned Items
Once TrueMeds gets the thing you sent back and checks it, they will give you your money back. It will take about 48 working hours for them to do this. How you get the money back may depend on how you originally paid for it.
- When you use a credit card to buy something and you want to return it, the money you paid will go back to your credit card.
- If you use your debit card to buy something and you want your money back, sometimes you can get the money refunded by receiving a check instead.
- If you pay with eCheck, but there’s a problem, the money will go back to your bank account instead of the other person’s account.
Sometimes, if you want to return something that you bought, you can’t get your money back if it’s been opened or if it’s been more than 30 days since you got it. Also, in some places, they can charge you a fee for returning things.
Frequently Asked Questions
Does Truemeds pick up the product I want to return from my location?
If you want to return something you bought from Truemeds, they will come to your house and pick it up for you.
When will I get the refund?
Sometimes, when you buy things, there can be problems. If something is missing, broken, or wrong with what you bought, the store will give you your money back. They will look at each situation separately. If the problem is their fault, they will give you the money back within 48 hours of when you tell them about it. If the problem is your fault, they will give you the money back within 48 hours of when you give back what you bought.